What This Does #

Let’s you directly upload documents (PDFs, Word docs, etc.) to train your bot with your specific content.

When to Use This #

• You have important documents not available online
• You want to include internal manuals or guides
• You have PDFs with product information
• You need to add proprietary content to your bot

Step-by-Step Instructions #

1. Access Upload Area
   • Go to Build → Data Source → Upload Source
   • You’ll see a large upload area with a cloud icon
2. Upload Your Files
   • Method 1: Click “Upload File” and browse for your file
   • Method 2: Drag and drop files directly onto the upload area
   • You can upload multiple files at once
3. Wait for Processing
   • Files will show upload progress
   • Once uploaded, they’ll be processed to extract text
   • You’ll see “Processing” then “Completed” status
4. Check Results
   • Processed files appear in “Trained Files” section
   • Green status means successful processing
   • Red status indicates an error occurred

Supported File Types #

• PDF files: Manuals, guides, documentation
• Word documents: .docx files (not .doc)
• Text files: Plain text documents
• Markdown files: .md files with formatting

File Requirements #

• Maximum size: 50MB per file
• Files must contain readable text (not just images)
• PDFs should be text-based, not scanned images

What Makes Good Training Files #

• Clear, well-organised content
• Current and accurate information
• Customer-relevant information
• Properly formatted text

Troubleshooting #

• File too large? Split into smaller files or compress
• No content extracted? Make sure the file has readable text
• Upload failed? Try a different browser or check your internet connection

Tips for Success #

• Use descriptive file names
• Keep content organised and current
• Remove outdated information before uploading
• Test bot responses after adding new files