What This Does #
Allows you to type or paste content directly into your bot’s knowledge base – the fastest way to add specific information.
When to Use This #
- You want to add FAQ content quickly
- You have specific company information to include
- You need to add content that doesn’t exist in files or websites
- You want complete control over what the bot knows
Step-by-Step Instructions #
- Open Text Area
- Navigate to Build → Data Source → Text Area
- You’ll see a large text input field
- Add Your Content
- Type directly into the text field, or
- Copy and paste content from other sources
- Include as much relevant information as possible
- Format Your Content
- Use clear headings and sections
- Organize related information together
- Write in a conversational, helpful tone
- Train Your Bot
- Click “Train Agent” button when finished
- Content is processed immediately
- Your bot can now use this information
How to Structure Your Content #
Use Clear Headings:
<aside>
COMPANY INFORMATION
About Us We are a software company founded in 2020…
Our Services We offer three main services:
- Web design
- App development
- Digital marketing
Contact Information Phone: 555-123-4567 Email: info@company.com Hours: Monday-Friday 9AM-6PM
</aside>
FAQ Format
<aside>
FREQUENTLY ASKED QUESTIONS
Q: What are your business hours? A: We’re open Monday through Friday from 9 AM to 6 PM EST.
Q: How can I contact support? A: You can reach us by email at support@company.com or call 555-123-4567.
Q: Do you offer refunds? A: Yes, we offer a 30-day money-back guarantee on all services.
</aside>
Best Practices for Content #
- Write in simple, clear language
- Answer questions completely
- Include specific details (prices, hours, contact info)
- Update content regularly
Content Ideas to Include #
- Company information and history
- Product or service descriptions
- Pricing information
- Policies (return, privacy, terms)
- Contact details and hours
- Common customer questions
- Step-by-step guides or instructions
Tips for Success #
- Start with your most important information
- Write as if you’re talking to a customer
- Test your bot after adding content
- Keep updating and improving based on customer questions