How To Setup Nudge Messages -

2 min read

Automatically re-engages users who become inactive during conversations.

Access Nudge Settings
- Navigate to Build → Bot Setup
- Find the “Nudge” section

Enable Nudge Messages
- Toggle on “Nudge Message”
- This activates the automatic re-engagement feature
Set Initial Activity Check
- Choose when to first check if user is still active
- You can set the time as per your requirement, and can choose between Minutes and Seconds.
- Write a friendly message like “Are you still there?”
Configure Final Activity Check
- Set when to end the conversation
- You can set the time as per your requirement, and can choose between Minutes and Seconds.
- Write a polite closing message
Customize Timing
- Adjust timing based on your business needs
- Shorter times for urgent support, longer for casual browsing

Initial Check (Friendly): “Still have questions? I’m here to help!”

Initial Check (Professional): “I’m still here if you need any additional assistance.”

Initial Check (Supportive): “Take your time! I’m here when you’re ready to continue.”

Final Check (Friendly): “Thanks for chatting! Feel free to start a new conversation anytime if you need more help.”

Final Check (Professional): “Thank you for using our support chat. Please don’t hesitate to reach out if you have more questions.”

Final Check (Helpful): “I hope I was helpful today! You can always come back if you need anything else.”

High-Volume Customer Service:

Technical Support:

Sales/Information:

Casual/FAQ Bots: