What This Does #
Shows you all the content sources your bot has learned from and lets you manage them.
When to Use This #
- You want to see what content your bot knows
- You need to remove outdated information
- You want to check if the content was processed correctly
- You’re troubleshooting bot responses
Step-by-Step Instructions #
- Access Trained Files
- Go to Build → Data Source → All Trained Files
- You’ll see a list of all your content sources
- Review Your Content
- See all uploaded files, websites, and connected services
- Check the processing status for each item
- View upload dates and file sizes
- Manage Individual Items
- Refresh: Re-process content if it’s been updated
- Remove: Delete content that’s no longer needed
- View: See what content was extracted from each source
Understanding the Display #
- File name/URL: Shows the source of the content
- Type: Indicates whether it’s a file, website, or integration
- Status: Shows if processing was successful
- Date: When the content was added or last updated
- Size: Amount of content processed
When to Remove Content #
- Information is outdated or incorrect
- Content is no longer relevant to customers
- You’ve uploaded a newer version
- Content is causing confusion in bot responses
When to Refresh Content #
- Website content has been updated
- You’ve modified connected documents
- Processing failed the first time
- You want to ensure the latest version is included
Best Practices #
- Regularly review your trained content
- Remove outdated information promptly
- Keep content organised and relevant
- Check that important updates are reflected
Troubleshooting #
- Content not appearing? Check processing status and refresh if needed
- Old information persisting? Remove outdated sources and re-train
- Bot giving wrong answers? Review trained content for conflicts or errors