What This Does #
Replaces default Chatbotuilder branding with your company logo and brand elements.
When to Use This #
- You want your bot to represent your brand professionally
- You’re using the bot for customer-facing interactions
- You need consistent branding across all customer touchpoints
- You want to remove third-party branding for a white-label experience
Step-by-Step Instructions #
- Prepare Your Logo
- Use high-quality image files
- Recommended formats: PNG (for transparency), JPG, JPEG
- Optimal size: 200×200 pixels or similar square dimensions
- Keep file size under 5MB for fast loading
- Upload Your Logo
- Go to Channels section
- Find “Upload Brand Logo” area
- Click “Upload Logo” button or drag and drop your file
- Wait for upload to complete
- Configure Chatbotbuilder Branding
- Find “Use Chatbotbuilder Branding” toggle
- Turn OFF to remove “Powered by Chatbotbuilder” attribution
- Turn ON to keep attribution (often required for free plans)
- Preview Your Changes
- Check the real-time preview on the right
- Ensure logo displays correctly
- Verify branding looks professional
Logo Preparation Guidelines #
Technical Requirements:
- File formats: PNG, JPG, JPEG
- Maximum size: 5MB
- Recommended dimensions: 200x200px to 400x400px
- Aspect ratio: Square or slightly rectangular works best
Design Best Practices:
- High resolution: Ensure crisp display on all devices
- Transparent background: PNG format with transparency preferred
- Simple design: Complex logos may not display well at small sizes
- Brand consistency: Use your official company logo
Logo Optimization Tips #
For Best Results:
- Remove unnecessary text from logo (bot can show company name separately)
- Ensure logo works on both light and dark backgrounds
- Test logo at different sizes
- Use vector-based logos when possible for scalability
Common Logo Issues:
- Too much text that becomes unreadable when small
- Complex designs that lose detail at small sizes
- Poor contrast with chat interface colors
- File sizes too large causing slow loading
Branding Options Explained #
“Use Chatbotbuilder Branding” Toggle:
When to Turn OFF:
- Professional business use
- White-label requirements
- Complete brand control needed
- Premium plan features
When to Keep ON:
- Free plan requirements
- Trial or testing phases
- Budget constraints
- Attribution requirements
Brand Consistency Strategy #
Matching Your Website:
- Use the same logo version as on your website
- Maintain consistent color schemes
- Align with overall brand guidelines
- Consider how bot fits with site design
Professional Presentation:
- Ensure logo quality matches your brand standards
- Test appearance across different devices
- Verify logo displays correctly in chat interface
- Maintain professional appearance at all times
Testing Your Logo #
Quality Check:
- View on desktop and mobile devices
- Test in different browsers
- Check appearance in light and dark themes
- Ensure fast loading times
Brand Verification:
- Confirm logo matches brand guidelines
- Verify correct logo version is used
- Check for any distortion or quality issues
- Ensure consistent brand presentation
Legal and Compliance Considerations #
Logo Rights:
- Ensure you have rights to use the logo
- Verify compliance with brand guidelines
- Consider trademark and copyright requirements
- Maintain appropriate logo usage
Attribution Requirements:
- Check your Chatbotbuilder plan requirements
- Understand when attribution can be removed
- Comply with licensing terms
- Plan for potential upgrade needs
Troubleshooting Logo Issues #
Upload Problems:
- Check file size (must be under 5MB)
- Verify file format (PNG, JPG, JPEG only)
- Try different browser if upload fails
- Clear browser cache and try again
Display Issues:
- Refresh preview to see changes
- Check logo dimensions and aspect ratio
- Verify file isn’t corrupted
- Try uploading a different version
Quality Problems:
- Use higher resolution source image
- Check for compression artifacts
- Ensure original logo is high quality
- Consider professional logo optimization
Tips for Success #
- Use your official company logo files
- Test logo appearance thoroughly before going live
- Keep backup copies of logo files
- Update logo when company branding changes
- Monitor how logo appears to actual users
- Consider seasonal or campaign-specific logo variations
Maintaining Brand Standards #
- Follow company brand guidelines exactly
- Ensure consistent logo usage across all platforms
- Regular review of logo appearance and quality
- Update when brand guidelines change
- Train team on proper logo usage and requirements