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4 min read

Transform every user interaction into a learning opportunity. Review conversations, refine responses, and continuously enhance your bot’s intelligence through real-world feedback.

Overview #

The Improve Agent feature in ChatbotBuilder.net is a powerful tool that helps you continuously enhance your AI bot’s performance by learning from fundamental user interactions. This feature captures conversations between your bot and users, allowing you to review, edit, and optimise responses to create a network effect that improves your bot’s accuracy over time.

Key Benefits #

  • Continuous Learning: Your bot improves with every interaction by learning from actual user conversations
  • Quality Control: Review and correct bot responses to ensure accuracy
  • User Feedback Integration: Leverage thumbs up/down feedback to identify areas for improvement
  • Network Effect: Each correction benefits all future interactions, creating compounding improvements
  • Data-Driven Insights: Understand what your users are asking and how well your bot is performing

Accessing the Improve Agent Feature #

  1. Open your bot in Build mode
  2. Navigate to the Build tab at the top of the interface
  3. In the left sidebar menu, locate and click on “Improve Agent”
  4. The section will expand to show subcategories

Understanding the Interface #

Main Categories #

The Improve Agent section is organized into several categories:

  • Answered Questions: Questions that your bot has successfully responded to
  • Unanswered Questions: Questions your bot couldn’t answer or needs improvement
  • Favorites: Questions you’ve marked as important for quick access
  • Archived: Questions you’ve archived for future reference

Question Display #

Each question entry shows:

  • Question Text: The actual query from users
  • Feedback Indicators: Thumbs up/down counts showing user satisfaction
  • Count: Number of times this question has been asked
  • Tags: Associated categories (e.g., features, pricing, integration)
  • Action Menu: Three-dot menu for additional options

Category Filtering #

Use the “Select categories” dropdown at the top right to filter questions by specific topics or tags.

How to Use the Feature #

1. Reviewing Questions #

  • Browse through different categories using the sidebar navigation
  • Use the category dropdown to filter by specific topics
  • Check feedback scores to prioritize which answers need attention
  • Navigate between pages using the pagination controls at the bottom

2. Editing Answers #

When you identify an incorrect or suboptimal answer:

  1. Click on the question you want to edit
  2. Review the current bot response
  3. Click the edit option to modify the answer
  4. Save your changes to update the bot’s knowledge base

3. Managing Questions #

  • Favorite: Star important questions for quick access
  • Archive: Move resolved or outdated questions to archives
  • Add Question: Manually add new questions and answers to expand your bot’s knowledge

4. Using Feedback Data #

  • Questions with low thumbs-up counts indicate areas needing improvement
  • High thumbs-down counts signal urgent corrections needed
  • Use the count column to prioritize frequently asked questions

Best Practices #

Regular Review Schedule #

  • Set aside time weekly to review unanswered questions
  • Prioritize questions with high occurrence counts
  • Address negative feedback promptly

Answer Quality Guidelines #

  • Ensure answers are clear, concise, and accurate
  • Include relevant links or resources when applicable
  • Maintain consistent tone and brand voice

Categorization Tips #

  • Use appropriate tags for easy filtering
  • Archive outdated or seasonal questions
  • Favorite frequently referenced questions

Continuous Improvement Process #

  1. Monitor feedback scores regularly
  2. Update answers based on user feedback
  3. Test improved responses with your team
  4. Track improvement in satisfaction scores

Troubleshooting #

Common Issues #

Bot not learning from edits:

  • Ensure changes are saved properly
  • Allow 10-15 minutes for updates to propagate
  • Clear bot cache if issues persist

Missing questions:

  • Check archived section
  • Verify category selection in the dropdown
  • Check all pages using pagination

Cannot find Improve Agent:

  • Ensure you’re in Build mode
  • Confirm you’re on the Build tab
  • Look in the left sidebar menu

Tips for Maximum Impact #

  1. Focus on High-Impact Questions: Prioritize questions with high occurrence counts
  2. Learn from Patterns: Look for similar questions that can be grouped
  3. Collaborate with Your Team: Share access with team members for collaborative improvement
  4. Regular Maintenance: Schedule weekly reviews to stay on top of new questions
  5. User Feedback Loop: Encourage users to provide feedback on bot responses

Support #

If you require further assistance with the Improve Agent feature, please don’t hesitate to contact our support team via the chat widget or by sending an email to Support@Chatbotbuilder.net, and we will be happy to assist you further.